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Exchange FAQ

What Happens If The Item I Want To Exchange For Is Out Of Stock?

If the item you want to exchange for is our of stock, i.e. a size or colour, you can exchange your item for another one that is available online.  If the value of the item that you wise to exchange for is less than the one that you wish to exchange, the difference will be refunded to you using your selected payment method.  If the item that you wish to exchange for is more expensive than the item that you are returning for exchange a member of customer services will contact you when we receive your items back in order to take payment for the difference.

Are There Any Items That Cannot Be Returned For Exchange?

Please see our returns policy here

Can I Exchange An Item Outside Of The Returns Period?

Unfortunately not. 

  • For full priced items, we are not able to exchange an item outside of our 30 days Returns Policy.
  • For  items marked as sale , we are not able to exchange an item outside of our 14 days returns period as per our returns Returns Policy.

Can I Exchange My Items If They Have Been Worn Once or If They Are Without Their Original Packaging?

No. Our Returns policy states that items must be returned back to use in a resalable condition. Once we receive your items back for exchange they will be inspected by a member of our returns team. If they are found to have been worn, come back to use with the smell of perfume, cologne or detergent, or come back to us without the all of the items original labels in tact, your exchange request will not be accepted.* *Please note if your items arrive back in our warehouse in an unsaleable condition, they will be put on hold until we receive payment for the amount it will cost us to ship your item(s) back out to you.

Can I exchange all items?
Yes, as long as you have a minimum spend of £50.