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Returns Policy

The Following Items Can Not Be Returned:

  • Pierced Products  
  • Face Masks 
  • Hosiery
  • Swimwear
  • Underwear
  • Cosmetic Products
  • Socks
  • Sunglasses
  • Headphones
  • Electrical Items (can not be exchanged or returned if the original packaging and plastic wrapping seals are broken.)
  • Brand: Bang & Olufsen Products - if you are concerned about a faulty item, you will have to contact the B&O brand directly. We can not accept any B&O returns that are not in original packaging and that have any seals broken. If you have any further questions regarding this, please email us at

We will not be held responsible for lost or damaged goods sent back by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery) Do not remove any original swing tags, labels or damage the packaging as this will void any rights to refund or exchange. Any items being returned internationally must be clearly marked on the customs form & outside of the packaging 'exchange' or 'return.' Any items of clothing returned with the smell of perfume or cologne will not be accepted. Sale goods must be returned within 14 days of receipt. Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your Notalondon Account, if required we can refund back difference. We have the right to reduce prices or place items into promotional sale without any prior notice. Returns will not be accepted on worn or misused goods.

Online purchases can be dropped in store in Shepherds Bush for returns or exchanges, please retain your receipt and sales ID number. (All exchanges within 28 days only online or in store)

We do not offer a Free returns services for goods purchased.

Returns Address: Doman House, 16 Doman Road, Yorktown Business Park, Camberley, GU15 3DF.