Standard and Next Day
Order by 3pm during the week for next day options. On the weekend, orders received after 12pm on Saturday will be shipped out Monday. Orders to British Isles, Southern Ireland please allow 3-4 working days.
Process
Once you have placed your order, you should receive a order confirmation. Once dispatched you will be given a tracking number for your parcel. Deliveries are sent Tracked Royal mail or with DPD, a signature on delivery is required, and otherwise the driver will leave a card through your door so you can rearrange your re-delivery or collection from your nearest collection point. me larger and more expensive items may be sent by Express delivery service where we will notify you with tracking ref via email. In most cases please allow 48 hours for delivery unless you have purchased a service.
A Special Express Service
This service is available for next day delivery if requested at a charge of £7.95 and if ordered by 3pm on weekdays. If an order is £100 or more then Next Day Tracked service by 5pm is free of charge. (Saturday not guaranteed on next day tracked)
Weekend Special Delivery
Order before 3pm on Friday and select Special Delivery by 1pm or Saturday Special by 5pm
Click and Collect
In Store Collection Address: 35-37 Uxbridge Road, Shepherds Bush, London, W12 8LH
Opening Times
Monday 9am - 5:00pm
Tuesday 9am - 5:00pm
Wednesday 9am - 5:00pm
Thursday 9am - 5:00pm
Friday 9am - 5:00pm
Saturday 10am - 5:00pm
Sunday CLOSED
Please note, we do not stock all our products in-store. Please call ahead to check availability (0208 749 4056) T&C's apply. If you wish to order online and pick up goods in store you can do so with in 7-days of purchase. Please have your order confirmation email to hand and a valid photo ID along with the bank card used to make the purchase. Please note we do not release in store collections to third parties. We do offer refunds if you try it on in-store and decide the item is not for you. However, if you take the item away with you, the store policy for refunds and exchanges will apply.
Delays
Currently, over the Black Friday & Christmas period many couriers are over forecast, this means that the resources they have in place aren't enough to collect and deliver everything, causing a backlog of parcels in many depots. The main cause of this is due to Royal Mail strike actions whereby customers are pushing through additional unplanned volumes. The reality is the couriers cannot stop it - so it's affecting service. Many couriers do have operational restrictions but even with these in place once the additional volume is in the couriers networks it will get delivered it at some stage.
